Shipping & Returns


shipping

 

1. Our shipping conditions within Switzerland and Lichtenstein delivered by the Swiss Post

Delivery time 2-3 days, express delivery 1-2 days
Write us an email if you need it urgently

Standard shipping CHF 7.00, from 100.00 CHF free of shipping charges, express shipping CHF 15.00

2. Our international shipping conditions within the EU area delivered by DPD

Delivery time 5-10 days, Express delivery 3-5 days
Write us an email if you need it urgently

Standard shipping CHF 20.00, from 200.00 CHF free of shipping charges, express shipping CHF 40.00

JF takes over import duties & fees

3. Our international delivery conditions within outside the EU area delivered by DPD

Standard shipping 5-10 days
Write us an email if you need it urgently

Standard shipping CHF 50.00

Import A fees may apply

exchanges

The item is too big or too small for you or you wish another color? No problem! We do offer exchanges within 14 days after purchase.

1. In order to exchange an item please reach out to contact@junglefolk.com with your full name and order number. State what size or color you would like to exchange.

2. You will receive an email with the address where to send your return to.

3. After receiving the item we will send you the new size or color within 5 business days.

Please understand that we are not able to refund and bear any shipping costs or custom duties for the exchange. Items can only be exchanged for different size or color. Items that were purchased on Sale may not be exchanged.

returns

You are not happy with your purchase item? You can return items purchased at the Jungle Folk online store within 14 days of the delivery date, except those bought with a discount. The returned goods must be unworn, with all tags attached. Please understand that we are not able to refund and bear any shipping costs or custom duties for the return. Jungle Folk GmbH reserves the right to deny refund if the merchandise does not meet policy requirements.

1. Please reach out to contact@junglefolk.com with your full name and order number and the reason for the return. Please let us know if you want to get a refund in form of a voucher or return the product and get your money back.

2. You will receive an email with the adress where to send your return to.

3. After receiving the return we will send you the voucher or reimbursement within 10 business days. All refunds are issued to the original form of payment.